Refund policy

Returns & Refunds

We offer a 30‑day return window from the date your order is delivered. Return requests must be submitted within this timeframe to be considered.

Eligibility

To qualify for a return, items must be:

  • Unworn, unused, and in original condition

  • Returned in original packaging

  • Accompanied by proof of purchase

Items that show signs of wear, alteration, or damage not caused during shipping are not eligible for return.

How to Start a Return

To initiate a return, contact us at support@tsiameiling.com.
Approved returns must be sent to:

TSIA Mei‑Ling
6655 W Sahara Ave, Suite B112
Las Vegas, NV 89146

Once your return is approved, you will receive return instructions and a shipping label if applicable.
Returns sent without prior authorization will not be accepted.

For any questions regarding returns, you may contact us at support@tsiameiling.com.

Damages & Order Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, notify us as soon as possible so we can evaluate the issue and resolve it appropriately.

Non‑Returnable Items

The following items are final sale and not eligible for return:

  • Custom or made‑to‑order pieces

  • Personalized or special‑request items

  • Sale items

  • Gift cards

For hygiene and safety reasons, certain personal items may also be non‑returnable. If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not process direct exchanges.
If eligible, the fastest way to receive a different item is to return the original piece and place a new order once your return is approved.

European Union Customers

If your order is shipped to an EU country, you may cancel or return your purchase within 14 days of delivery, in accordance with EU consumer protection laws. Items must meet the same return conditions outlined above.

Refunds

Once your return is received and inspected, we will notify you of approval status.
Approved refunds are issued to the original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact us at info@tsiameiling.com